Subscription Policy

BRGHT – Subscription Policy

Effective Date: October 2024
Brand: BRGHT
Operating Entity: Dobar Holdings LLC
Address: 312 W 2nd St PMB A2299, Casper, Wyoming 82601-2412, United States
Customer Support: info@trybrght.com
Website: https://www.trybrght.com

At BRGHT, we want you to be completely satisfied with your purchase and your ongoing wellness routine. If for any reason you are not happy with your subscription, we offer a 60-day money-back guarantee on your first order.

Here is everything you need to know about how your subscription works:

1. Subscription Cancellation

  • You may cancel your subscription at any time, provided your request is submitted at least 14 days prior to your next scheduled shipment date.
  • Cancellations can be easily managed directly through your account dashboard on https://www.trybrght.com or by contacting our customer support team at info@trybrght.com.
  • Once canceled, your subscription will not renew, and no further automatic charges will be applied.

2. 60-Day Money-Back Guarantee (First Order)

  • If you are not satisfied with your results, you can request a full refund within 60 days of receiving your first subscription order.
  • To qualify for a refund, simply email our customer support team at info@trybrght.com with your order details, and our team will assist you with the refund process.
  • The refund applies to the full product cost. Shipping fees (if applicable) are non-refundable.

3. How to Request a Refund

  1. Contact customer support at info@trybrght.com within 60 days of receiving your first order.
  2. Provide your order confirmation number and a brief note explaining the reason for your refund request.
  3. Follow any instructions provided by our customer support team regarding returning the product or bottle (if applicable).

4. Modifying Your Subscription

You have full flexibility over your auto-delivery schedule:

  • You can update your delivery frequency (e.g., 30, 60, or 90 days), skip an upcoming shipment, pause your subscription, or update your shipping and billing details at any time via your online account portal.
  • Changes must be submitted at least 14 days prior to your next scheduled shipment to take effect for that billing cycle.
  • For immediate assistance with any subscription modifications, our customer care team is available at info@trybrght.com.

5. Exclusions & Limitations

  • First Order Only: The 60-day money-back guarantee applies specifically to your initial subscription order.
  • Subsequent Recurring Orders: Subsequent recurring subscription orders may be returned within 30 days of delivery, provided the bottles are unopened, factory-sealed, and in their original packaging.
  • Promotional Purchases: Items purchased during special clearance or promotional events may have specific refund terms clearly stated at checkout.

6. Customer Support

  • Email: info@trybrght.com
  • Response Time: Within 24 hours
  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM EST
  • Mailing Address:
    Dobar Holdings LLC
    312 W 2nd St PMB A2299
    Casper, Wyoming 82601-2412
    United States

Your satisfaction and results are our highest priority. We are always here to help you get the most out of your BRGHT routine.