Refund Policy

BRGHT – Refund and Return Policy

Effective Date: October 2024
Brand: BRGHT
Operating Entity: Dobar Holdings LLC
Address: 312 W 2nd St PMB A2299, Casper, Wyoming 82601-2412, United States
Customer Support: info@trybrght.com
Website: https://www.trybrght.com

At BRGHT, our priority is ensuring you are completely satisfied with your health and wellness journey. We stand behind the quality, purity, and potency of our products with our 60-Day "Feel The Difference" Money-Back Guarantee.

1. 60-Day Money-Back Guarantee

We want you to try BRGHT with total confidence. If for any reason you are not completely satisfied with your purchase, you may request a refund within sixty (60) days from the date your order was delivered.

  • Eligibility: This Money-Back Guarantee applies exclusively to orders placed directly on our official website (https://www.trybrght.com).
  • Multi-Bottle Orders: For multi-bottle packages (e.g., 3-bottle or 6-bottle bundles), we allow one opened bottle along with all remaining unopened, sealed bottles in their original packaging to be returned for a full refund of the purchase price.
  • Repurchase Limitation: If you request and receive a refund under our 60-Day Money-Back Guarantee and subsequently repurchase the same product at a later date, you will no longer be eligible for the Money-Back Guarantee on future orders of that product.

2. How to Initiate a Return

To request a refund or return under our 60-day guarantee, please follow these simple steps:

  1. Contact Customer Support: Email our team at info@trybrght.com with the subject line "Return Request - [Your Order Number]".

  2. Provide Order Details: Include your full name, order confirmation number, and a brief description of the reason for your return.

  3. Receive Return Authorization: Our support team will respond within 24–48 business hours with detailed return instructions and our return shipping address.

  4. Ship the Item(s) Back: Securely package the product(s) and ship them to our fulfillment return center:

    Dobar Holdings LLC
    Attn: Returns Department
    312 W 2nd St PMB A2299
    Casper, Wyoming 82601-2412
    United States

(Please obtain a tracking number from your shipping carrier so we can verify the return shipment).

3. Refund Processing & Timelines

  • Inspection & Processing: Once your return is delivered to our returns department, our team will inspect and process your refund within 1 to 2 business days.
  • Method of Refund: All approved refunds are issued directly to the original form of payment used at checkout (credit card, debit card, or third-party payment provider).
  • Posting Time: Once issued, refunds typically take 5 to 10 business days to reflect on your bank or credit card statement, depending on your financial institution's processing cycles.

4. Damaged, Defective, or Incorrect Items

If your package arrives damaged in transit, defective, or contains the incorrect item, please notify us within 7 business days of delivery at info@trybrght.com. Please attach clear photos of:

  • The damaged product or bottle
  • The exterior packaging and shipping label

We will promptly send a replacement bottle at zero additional cost or issue a complete refund.

5. Subscription Cancellations & Modifications

If you enrolled in an auto-delivery subscription plan, you maintain complete control:

  • You may modify your delivery frequency, skip a shipment, or cancel your subscription at any time through your customer portal or by emailing info@trybrght.com.
  • To avoid charges for your next scheduled renewal, cancellations must be completed at least forty-eight (48) hours prior to your upcoming renewal and dispatch date.

6. Contact Us

For any questions regarding returns, refunds, or our 60-Day Money-Back Guarantee, please reach out to:

Dobar Holdings LLC
312 W 2nd St PMB A2299
Casper, Wyoming 82601-2412
United States
Email: info@trybrght.com
Website: https://www.trybrght.com