Refund Policy

Return & Refund Policy

At Brght™, we want you to feel confident in your purchase. We understand that sometimes things don’t work out exactly as planned, which is why we’ve created a straightforward and fair return policy.

90-Day Money-Back Guarantee

You have 90 days from the delivery date to initiate a return. Here’s what you need to know:

Return Requirements:

Valid proof of purchase
Item must be purchased from trybrght.com
Opened or unopened bottles accepted within the 90-day window

How to Start Your Return

Email us at hi@trybrght.com with:

Your order number
The items you wish to return
Reason for return

Our team will respond within 24 hours with return instructions.

Once approved, you’ll receive a return shipping address.

Package your return securely.

Refund Process

Once we receive your return:

Quality check completed within 48 hours
Refund processed to original payment method within 3–5 business days
Bank processing time: 5–10 additional business days
Confirmation email sent once refund is issued

Refund Includes:

Full product price
Original shipping cost if return is due to our error
Return shipping costs if return is due to our error

Damaged or Incorrect Items

Found an issue? We’re here to help.

Inspect all items immediately upon delivery
Document any damage with photos
Contact hi@trybrght.com within 48 hours of delivery
Include your order number and a detailed description of the issue

We’ll expedite replacement items or process immediate refunds for damaged or incorrect merchandise.

Subscription Orders

If you are on a Subscribe & Save plan:

You may cancel your subscription at any time with no penalties
Cancellations must be made at least 14 days before your next shipment date
The 90-day money-back guarantee applies to your first order
Subsequent subscription orders may be returned within 30 days of delivery if unopened

To cancel or modify your subscription, email hi@trybrght.com or manage your subscription through your account dashboard.

Special Considerations

International Returns

Custom duties and taxes are non-refundable
Return shipping costs are the responsibility of the customer for international orders
Contact hi@trybrght.com for country-specific guidance

Need Help?

Our customer service team is ready to assist:

Email: hi@trybrght.com
Response Time: Within 24 hours
Business Hours: Monday–Friday, 9am–5pm EST

Your Satisfaction Guarantee

We stand behind Brght 100%. If you’re not completely satisfied with your purchase within 90 days, we’ll make it right. No questions asked. That’s our promise.